Vilmar Gruttner

Principal Innovation Strategy Office

All Sessions by Vilmar Gruttner

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Day 1: Sep 22, 2020

9:30 am

9:30 am

CMO GAMECHANGERS PANEL: Optimising Your Digital Financial Services Customer Experience:

Invisible, Proactive, Seamless

In what ways can predictive analytics enhance customer experiences?

  • How can banks champion digital inclusion to reach a variety of customer segments in an open banking world?
  • Where can human touchpoints add value to a digital journey?
  • Preparing to serve the customer of 2030: where to invest in 2020?

Day 2: Sep 23, 2020