Leading Customer Experience for Payments. She is leading a team of consultants located globally and enjoys working in an environment that brings together the best talents across borders.
Day 1: Jun 8, 2022
Day 2: Jun 9, 2022
PANEL DISCUSSION: WINNING INTERNAL BUY-IN & ENGAGEMENT
Building Organizational Agility to Minimize Roadblocks and Achieve Long-Term Digital Process Excellence Success
The financial services industry has experienced industry-wide changes in the past few years that have put people at the centre. And in order to meet the ever-changing needs of both customers and employees, digital transformation of the financial services industry is required – and quick! Tackle employee engagement head-on to ensure your employees are able to help make digital customer transitions as smooth as possible. Walk away with an action plan on:
- How great employee experiences translate to better customer experiences
- Remote working and the digital marketing revolution
- How customer experience should be defined in a future where financial wellbeing is prioritized
Pinpoint where to put your efforts to prepare for a digitally disrupted and empowered FS marketing world.