Day 1: Sep 22, 2020
CMO GAMECHANGERS PANEL: Optimising Your Digital Financial Services Customer Experience:
Invisible, Proactive, Seamless
In what ways can predictive analytics enhance customer experiences?
- How can banks champion digital inclusion to reach a variety of customer segments in an open banking world?
- Where can human touchpoints add value to a digital journey?
- Preparing to serve the customer of 2030: where to invest in 2020?
Day 2: Sep 23, 2020